Transport Load Digitalization Survey

Respondent Information

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Survey Collection Location *

Enumerator Name (Optional)

May we contact you if we need clarification about your responses?

Section A: Driver Information

1. How many years have you worked as a truck/lorry driver? *

Less than 1 year

1 – 3 years

4 – 7 years

8 – 15 years

More than 15 years

2. What type of vehicle do you use/drive? *

3. Which regions do you normally operate in? * Select all that apply.

Nairobi

Central Kenya

Coast

Western Kenya

Rift Valley

Eastern Kenya

Northern Kenya

Cross-border Routes (Specify)

Section B: Transport Operations

4. What type of goods do you usually transport? * Select all that apply.

Agricultural Produce

Construction Materials

Petroleum Products

Household Goods

Manufactured Goods

Livestock

Other Goods (Specify)

5. Which routes do you frequently operate in? * Example: Nairobi – Mombasa, Nairobi – Kisumu, Eldoret – Kampala

Section C: Finding/Accessing Loads

6. Currently, how do you find goods/cargo to transport? * Select all methods that apply.

Brokers

Friends

Transport Companies

Phone Calls

WhatsApp Groups

Facebook

Returning Customers

Other (Specify)

7. How would you describe the process of finding/accessing goods or cargo? *

Kindly explain your answer

8. On average, how long does it take to find another load/cargo after delivery? *

Section D: Technology Usage

9. Do you own a smartphone? *

10. Do you use mobile applications for work? *

If yes, which mobile applications do you use?

11. Are you aware of any mobile application or website that helps drivers find transport loads? *

If yes, please specify the application(s) or website(s)

Section E: Challenges

12. What are the biggest challenges you face when looking for transport loads? * Select all that apply.

Long waiting time

Low transport rates

Lack of reliable information

Dishonest brokers

Empty return trips

Delayed payments

High fuel costs

Poor communication

Other challenge (Please specify)

13. Which challenge affects you the most? * Briefly explain the challenge that has the greatest impact on your work.

Sections F & G: Proposed Mobile Application & Suggestions

14. Would you use a mobile application that connects drivers directly with people or businesses that have goods to transport? *

16. Would you be willing to pay a small service fee if the application helped you find more transport jobs? *

17. What would be a reasonable payment model? *

18. What improvements would you like to see in the transport industry?

19. Do you have any additional comments or suggestions for this proposed mobile application?